WHO WE SERVE
Heya supports fast-growing businesses that need reliable, long-term team members who become a seamless extension of their core teams.
Our clients value quality, structure, and accountability—and they rely on us to provide vetted, office-based talent with real oversight.
We serve companies across the following sectors:
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Our teams help healthcare practices run smoothly, improve patient experience, and reduce administrative overload—all with HIPAA-compliant support.
Roles:
Administrative Assistants
Patient Coordinators
Scheduling Support
Billing and Insurance Verification
Back-Office Operations
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Real estate teams and property management companies partner with Heya to streamline operations and handle high-volume administrative work.
Roles:
Listing and Transaction Coordinators
Property Management Assistants
Tenant Communications
Maintenance Coordination
CRM and Documentation Support
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Financial services firms rely on Heya for accurate, confidential, and consistent support.
Roles:
Client Service Support
Reporting and Data Assistance
Bookkeeping Support
Compliance Coordination
Operations Assistance
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Fast-growing tech businesses use Heya to scale efficiently without sacrificing quality. Our staff integrate into existing workflows to help businesses move faster.
Tech-Specific Roles
Engineers
Designers
CRM Specialists
Data Analysts
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Teams rely on Heya for reliable, confidential support that keeps day-to-day work moving across departments.
General Support Roles:Customer Support
Sales Support
Research Assistants
Project Coordination
Marketing and Operations Support
Don’t see your industry listed here?
If the role can be done from a desk, our team can help you find and support the right fit with a solution tailored to your needs.
RESOURCE LIBRARY
What we’re learning.
What’s working.
MEET OUR STAFF
These are just a few of the people powering our clients’ teams.
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Pandelani
Eligibility Team Leader | Insurance Industry
Background: Pandelani brings over 14 years of experience in the insurance industry, with expertise in customer service, policy administration, claims management, and compliance. He has worked with leading underwriters and holds a Diploma in Business Management, RE5 certification, and project management qualifications.
Responsibilities:
-Leads the eligibility team, overseeing daily workflows, case processing, and quality control
-Supports training, mentorship, and knowledge transfer across the team
-Ensures accuracy, compliance, and efficient turnaround times across eligibility processes
Impact: Improves operational efficiency by optimizing workflows and reducing backlogs, while enhancing service delivery through extended coverage and strengthening overall team performance
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Neo
CSR Team Lead | Insurance Industry
Background: Neo brings over 14 years of experience in insurance and account management, with a strong foundation in customer service, claims supervision, and insurance recovery.
Responsibilities:
-Leads a customer service team and manages daily workflows
-Handles escalations and ensures high service standards
Impact: Improves service delivery and team performance while increasing operational reliability in fast-paced environments.
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Sue
Senior Claims Analyst | Healthcare Industry
Background: Sue brings over 15 years of experience in client relationship management and analytics, including 5+ years of international experience, and is HIPAA-trained.
Responsibilities:-Supports a U.S-based client in processing high-level medical claims.
Impact: Supports the international team on high level execution of claims
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Ora
Client Success Manager| Healthcare Industry
Background: Ora brings 3 years of experience in customer service and is HIPAA-trained, with a strong focus on supporting clients in healthcare environments.
Responsibilities:
-Supports client by providing exceptional customer service for a product in the AI industry
Impact: Ora brings a warm touch to complex medical patients, assisting them internationally in times of crisis
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Marylin
Logistics Coordinator | E-Commerce Industry
Background: 5 years experience in warehouse logistics coordination
Responsibilities:
-Supports a U.S. team in managing their warehouse remotely from South Africa
Impact: Ensures stock is delivered precisely and in a timely manner to destinations worldwide and supports the client in growing on a global scale, making expansion a reality
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Khumbo
Customer Service Representative | Healthcare Industry
Background: Khumbo has over 10 years of customer relation experience across various industries and is HIPAA-trained
Responsibilities:
-Supports US-based client in the medical industry in answering client calls
Impact: Uses a unique mix of empathy and professionalism to deescalate frustrated clients calls, helping callers feel heard and understood while finding accurate answers and appropriate solutions.
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![Ovayo Swartbooi]()
Ovayo
Provider Contracting & Negotiations Specialist | Healthcare Industry
Background: Ovayo is a qualified medical doctor with experience in healthcare operations and managed care and brings a unique clinical perspective to operational and commercial decision-making.
Responsibilities:
-Supports provider contracting and negotiation processes
-Analyzes claims data to guide reimbursement strategies
Impact: Strengthens provider partnerships and network value while improving decision-making through integrated clinical and risk insights.
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Tamara
Operations Manager | Healthcare
Background: Tamara started her journey at Heya in October 2024 as an Eligibility Specialist, standing out with strong performance and a proactive approach before progressing to operations management at a U.S.-based organization providing in-home care for elderly and disabled individuals.
Responsibilities:
-Manages daily operations for an international team of 16
-Oversees performance, workflows, and team development
Impact: Scales and develops a high-performing international team while driving reliable operations that improve care delivery and client outcomes.
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Precious
Team Lead, Provider Contracting & Negotiation | Healthcare Industry
Background: Precious is experienced in provider contracting, negotiation, compliance, and relationship management.
Responsibilities:
-Oversees provider negotiations and ongoing contract management
-Leads team performance and ensures accuracy and compliance
Impact: Improves the efficiency and consistency of contract processes while strengthening provider relationships and supporting long-term growth.
PANDELANI
Role: Eligibility Team Leader
Industry: Insurance
Background:
Pandelani brings over 14 years of experience in the insurance industry, with expertise in customer service, policy administration, claims management, and compliance. He has worked with leading underwriters and holds a Diploma in Business Management, RE5 certification, and project management qualifications.
Responsibilities:
Leads the eligibility team, overseeing daily workflows, case processing, and quality control
Supports training, mentorship, and knowledge transfer across the team
Ensures accuracy, compliance, and efficient turnaround times across eligibility processes
Impact: Improves operational efficiency by optimizing workflows and reducing backlogs, while enhancing service delivery through extended coverage and strengthening overall team performance
NEO
Role: CSR Team Lead
Industry: Insurance
Background:
Neobrings over 14 years of experience in insurance and account management, with a strong foundation in customer service, claims supervision, and insurance recovery.
Responsibilities:
Leads a customer service team and manages daily workflows
Handles escalations and ensures high service standards
Impact: Improves service delivery and team performance while increasing operational reliability in fast-paced environments.
SUE
Role: Senior Claims Analyst
Industry: Healthcare
Background:
15+ years of client relationship management and analyst experience
5+ years of international experience
HIPAA-trained
Responsibilities:
Supports a U.S-based client in processing high-level medical claims.
Impact: Supports the international team on high level execution of claims
ORA
Role: Client Success Manager
Industry: Healthcare
Background:
3years of customer experience
HIPAA-trained
Responsibilities:
Supports client by providing exceptional customer service for a product in the AI industry
Impact: Ora brings a warm touch to complex medical patients, assisting them internationally in times of crisis
MARILYN
Role: Logistics Coordinator
Industry: E-Commerce
Background:
5years experience in warehouse logistics coordination
Responsibilities:
Supports a U.S. team in managing their warehouse remotely from South Africa
Impact:
Ensures stock is delivered precisely and in a timely manner to destinations worldwide and supports the client in growing on a global scale, making expansion a reality
KHUMBO
Role: Customer Service Representative
Industry: Healthcare
Background:
Over 10 years of customer relation experience across various industries
HIPAA-trained
Responsibilities:
Supports US-based client in the medical industry in answering client calls
Impact:
Uses a unique mix of empathy and professionalism to deescalate frustrated clients calls, helping callers feel heard and understood while finding accurate answers and appropriate solutions.
DR. OVAYO
Role: Provider Contracting & Negotiations Specialist
Industry: Healthcare
Background:
Ovayo is a qualified medical doctor with experience in healthcare operations and managed care and brings a unique clinical perspective to operational and commercial decision-making.
Responsibilities:
Supports provider contracting and negotiation processes
Analyzes claims data to guide reimbursement strategies
Impact:
Strengthens provider partnerships and network value while improving decision-making through integrated clinical and risk insights.
TAMARA
Role: Operations Manager
Industry: Healthcare
Background:
Tamara started her journey at Heya in October 2024 as an Eligibility Specialist, standing out with strong performance and a proactive approach before progressing to operations management at a U.S.-based organization providing in-home care for elderly and disabled individuals.
Responsibilities:
Manages daily operations for an international team of 16
Oversees performance, workflows, and team development
Impact:
Scales and develops a high-performing international team while driving reliable operations that improve care delivery and client outcomes.
PRECIOUS
Role: Team Lead, Provider Contracting & Negotiation
Industry: Healthcare
Background:
Precious is experienced in provider contracting, negotiation, compliance, and relationship management.
Responsibilities:
Oversees provider negotiations and ongoing contract management
Leads team performance and ensures accuracy and compliance
Impact:
Improves the efficiency and consistency of contract processes while strengthening provider relationships and supporting long-term growth.