At 10:04 pm, your top-producing agent opens their laptop. Not to negotiate a deal. Not to follow up on a high-value lead. Not to build a referral relationship.

Healthcare companies are increasingly turning to offshore staffing for billing, coding, scheduling, and administrative support. It’s a smart way to scale, but how can you protect PHI when your team is offshore?

I conducted an interview recently and it went pretty well. The candidate had solid experience, not directly in the role, but adjacent. They were looking to pivot careers. They seemed invested. Motivated. Thoughtful. I was leaning towards being interested in carrying the candidate forward.

As companies look for ways to scale operations without scaling costs at the same pace, two options keep coming up. AI agents and offshore staffing.

Before you post a job, interview candidates, or send an offer, do yourself a favor and take five minutes to run through this assessment.