WHO WE SERVE
Heya supports fast-growing businesses that need reliable, long-term team members who become a seamless extension of their core teams.
Our clients value quality, structure, and accountability—and they rely on us to provide vetted, office-based talent with real oversight.
We serve companies across the following sectors:
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Our teams help healthcare practices run smoothly, improve patient experience, and reduce administrative overload—all with HIPAA-compliant support.
Roles:
Administrative Assistants
Patient Coordinators
Scheduling Support
Billing and Insurance Verification
Back-Office Operations
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Real estate teams and property management companies partner with Heya to streamline operations and handle high-volume administrative work.
Roles:
Listing and Transaction Coordinators
Property Management Assistants
Tenant Communications
Maintenance Coordination
CRM and Documentation Support
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Financial services firms rely on Heya for accurate, confidential, and consistent support.
Roles:
Client Service Support
Reporting and Data Assistance
Bookkeeping Support
Compliance Coordination
Operations Assistance
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Fast-growing tech businesses use Heya to scale efficiently without sacrificing quality. Our staff integrate into existing workflows to help businesses move faster.
Tech-Specific Roles
Engineers
Designers
CRM Specialists
Data Analysts
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Teams rely on Heya for reliable, confidential support that keeps day-to-day work moving across departments.
General Support Roles:Customer Support
Sales Support
Research Assistants
Project Coordination
Marketing and Operations Support
Don’t see your industry listed here?
If the role can be done from a desk, our team can help you find and support the right fit with a solution tailored to your needs.
RESOURCE LIBRARY
What we’re learning.
What’s working.
MEET OUR STAFF
These are just a few of the people powering our clients’ teams.
JORGE
Role: Title Research & Skip Tracing Analyst
Industry: Real Estate
Location: Panama
Background:
Experience in property research, title review, heir identification, and thorough case documentation
Background in customer support, administration, inventory control, and task coordination, with strong communication and teamwork skills
Responsibilities:
Supports the client by improving research efficiency, ensuring high-quality data, maintaining steady case volume, and assisting in new project development
Maintains a consistently high case volume with well-structured documentation
Impact: Improved research efficiency and case quality by optimizing search methods, reducing workload and accelerating decision-making for the client
WILLIAM
Role: Team Manager
Industry: Healthcare
Location: Panama
Responsibilities:
Manages daily billing and admissions support for the client, reviewing task queues, validating insurance data, and ensuring systems and documentation are correct before processing
Keeps workflows organized by providing updated trackers, clear task assignment, real-time coaching, and ongoing communication
Applies coordination and process-structure skills to maintain accuracy, consistency, and smooth handoffs across the team
Impact: Strengthened the client’s first Panama-based team by improving organization, reducing rework, and ensuring clearer communication with the US team. Also created structured processes that increase reliability, visibility, and operational efficiency
SUE
Role: Senior Claims Analyst
Industry: Healthcare
Location: South Africa
Background:
15+ years of client relationship management and analyst experience
5+ years of international experience
HIPAA-trained
Responsibilities:
Supports a U.S-based client in processing high-level medical claims.
Impact: Supports the international team on high level execution of claims
ORA
Role: Client Success Manager
Industry: Healthcare
Location: South Africa
Background:
3years of customer experience
HIPAA-trained
Responsibilities:
Supports client by providing exceptional customer service for a product in the AI industry
Impact: Ora brings a warm touch to complex medical patients, assisting them internationally in times of crisis
MARILYN
Role: Logistics Coordinator
Industry: E-Commerce
Location: South Africa
Background:
5years experience in warehouse logistics coordination
Responsibilities:
Supports a U.S. team in managing their warehouse remotely from South Africa
Impact:
Ensures stock is delivered precisely and in a timely manner to destinations worldwide and supports the client in growing on a global scale, making expansion a reality
KHUMBO
Role: Customer Service Representative
Industry: Healthcare
Location: South Africa
Background:
Over 10 years of customer relation experience across various industries
HIPAA-trained
Responsibilities:
Supports US-based client in the medical industry in answering client calls
Impact:
Uses a unique mix of empathy and professionalism to deescalate frustrated clients calls, helping callers feel heard and understood while finding accurate answers and appropriate solutions.