WHO WE SERVE
Heya supports fast-growing businesses that need reliable, long-term team members who become a seamless extension of their core teams.
Our clients value quality, structure, and accountability—and they rely on us to provide vetted, office-based talent with real oversight.
We serve companies across the following sectors:
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Our teams help healthcare practices run smoothly, improve patient experience, and reduce administrative overload—all with HIPAA-compliant support.
Roles:
Administrative Assistants
Patient Coordinators
Scheduling Support
Billing and Insurance Verification
Back-Office Operations
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Real estate teams and property management companies partner with Heya to streamline operations and handle high-volume administrative work.
Roles:
Listing and Transaction Coordinators
Property Management Assistants
Tenant Communications
Maintenance Coordination
CRM and Documentation Support
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Financial services firms rely on Heya for accurate, confidential, and consistent support.
Roles:
Client Service Support
Reporting and Data Assistance
Bookkeeping Support
Compliance Coordination
Operations Assistance
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Fast-growing tech businesses use Heya to scale efficiently without sacrificing quality. Our staff integrate into existing workflows to help businesses move faster.
Tech-Specific Roles
Engineers
Designers
CRM Specialists
Data Analysts
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Teams rely on Heya for reliable, confidential support that keeps day-to-day work moving across departments.
General Support Roles:Customer Support
Sales Support
Research Assistants
Project Coordination
Marketing and Operations Support
Don’t see your industry listed here?
If the role can be done from a desk, our team can help you find and support the right fit with a solution tailored to your needs.
RESOURCE LIBRARY
What we’re learning.
What’s working.
MEET OUR STAFF
These are just a few of the people powering our clients’ teams.
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![A man in a business suit and glasses working on a laptop in an office.]()
Pandelani
Eligibility Team Leader
Background: Pandelani brings over 14 years of experience in the insurance industry, with expertise in customer service, policy administration, claims management, and compliance. He has worked with leading underwriters and holds a Diploma in Business Management, RE5 certification, and project management qualifications.
Responsibilities:
-Leads the eligibility team, overseeing daily workflows, case processing, and quality control
-Supports training, mentorship, and knowledge transfer across the team
-Ensures accuracy, compliance, and efficient turnaround times across eligibility processes
Impact: Improves operational efficiency by optimizing workflows and reducing backlogs, while enhancing service delivery through extended coverage and strengthening overall team performance
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![Neo]()
Neo
CSR Team Lead
Background: Neo brings over 14 years of experience in insurance and account management, with a strong foundation in customer service, claims supervision, and insurance recovery.
Responsibilities:
-Leads a customer service team and manages daily workflows
-Handles escalations and ensures high service standards
Impact: Improves service delivery and team performance while increasing operational reliability in fast-paced environments.
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![A woman with long dark hair wearing an orange shirt and colorful beaded necklaces, standing in a modern office or co-working space with a laptop in front of her.]()
Sue
Senior Claims Analyst
Background: Sue brings over 15 years of experience in client relationship management and analytics, including 5+ years of international experience, and is HIPAA-trained.
Responsibilities:-Supports a U.S-based client in processing high-level medical claims.
Impact: Supports the international team on high level execution of claims
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![Two women in a modern office, one sitting and working on a laptop, the other standing with a notepad, near large windows with city buildings outside.]()
Ora
Client Success Manager
Background: Ora brings 3 years of experience in customer service and is HIPAA-trained, with a strong focus on supporting clients in healthcare environments.
Responsibilities:
-Supports client by providing exceptional customer service for a product in the AI industry
Impact: Ora brings a warm touch to complex medical patients, assisting them internationally in times of crisis
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![Young woman with long brown hair smiling, standing by a window with city buildings in the background, wearing a gray blazer, holding a closed laptop.]()
Marylin
Logistics Coordinator
Background: 5 years experience in warehouse logistics coordination
Responsibilities:
-Supports a U.S. team in managing their warehouse remotely from South Africa
Impact: Ensures stock is delivered precisely and in a timely manner to destinations worldwide and supports the client in growing on a global scale, making expansion a reality
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![Smiling man in a striped shirt with blurred people in an office setting in the background.]()
Khumbo
Customer Service Representative
Background: Khumbo hasover 10 years of customer relation experience across various industries and is HIPAA-trained
Responsibilities:
-Supports US-based client in the medical industry in answering client calls
Impact: Uses a unique mix of empathy and professionalism to deescalate frustrated clients calls, helping callers feel heard and understood while finding accurate answers and appropriate solutions.
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![Ovayo Swartbooi]()
Ovayo
Provider Contracting & Negotiations Specialist
Background: Ovayo is a qualified medical doctor with experience in healthcare operations and managed care and brings a unique clinical perspective to operational and commercial decision-making.
Responsibilities:
-Supports provider contracting and negotiation processes
-Analyzes claims data to guide reimbursement strategies
Impact: Strengthens provider partnerships and network value while improving decision-making through integrated clinical and risk insights.
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![Woman with glasses and a bun hairstyle standing in an office, smiling, wearing a white T-shirt, black pants, a watch, and a necklace.]()
Tamara
Operations Manager
Background: Tamara started her journey at Heya in October 2024 as an Eligibility Specialist, standing out with strong performance and a proactive approach before progressing to operations management at a U.S.-based organization providing in-home care for elderly and disabled individuals.
Responsibilities:
-Manages daily operations for an international team of 16
-Oversees performance, workflows, and team development
Impact: Scales and develops a high-performing international team while driving reliable operations that improve care delivery and client outcomes.
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![A woman with glasses and earrings holding a blue folder standing in an office environment.]()
Precious
Team Lead, Provider Contracting & Negotiation
Background: Precious is experienced in provider contracting, negotiation, compliance, and relationship management.
Responsibilities:
-Oversees provider negotiations and ongoing contract management
-Leads team performance and ensures accuracy and compliance
Impact: Improves the efficiency and consistency of contract processes while strengthening provider relationships and supporting long-term growth.
