ADAM SMITH
Role: Medical Support Specialist
Industry: Healthcare
Location: South Africa
Background:
4+ years in patient coordination and insurance verification
HIPAA-trained
Supports a U.S. specialty clinic with scheduling, billing prep, and daily admin
Impact: Reduced patient follow-up time by 40% and improved scheduling accuracy.
Your team,extended.
Hire dedicated staff in South Africa and Panama,
backed by established offices and on-site leadership.
Your team, extended.
Hire dedicated staff in South Africa and Panama,
backed by established offices and on-site leadership.
You need more hands on deck.
Your business is in growth mode. You need to scale—and fast. You’re not looking for faceless remote contractors, but for vetted, managed team members you can genuinely rely on.
Welcome to Heya.
Dedicated office spaces
No remote freelancers here
Warm team culture
Good conditions go a long way—for you and your employees alike
On-the-ground management
A managed team is an efficient team
Full-service support
From vetting to first hire and all the way through
Transparent Pricing
Clear pricing, right from the start
24/7 timezone flexibility
Offices in 3 global locations mean we’re available whenever you need
WHY HEYA
We provide offshore support to businesses that want to expand their teams without sacrificing quality.
Our offices in Panama and South Africa are managed by local company leads who handle everything from recruiting to onboarding and day-to-day management. We don’t just find talent—we provide an office environment and warm team culture, creating a natural extension of your team.
24/7
120+
successful placements
support
Trusted by growing companies in the loop sector
HOW IT WORKS
Expanding your team has never been smoother.
STEP 1
Discovery Call
We learn about your needs, timeline, and goals in a free 30-60 minute conversation. No pressure, just clarity.
STEP 2
Recruiting & Matching
We source, vet, and present top candidates tailored to your requirements. You interview and approve, we handle the rest.
STEP 3
Onboarding & Setup
This isn't a handoff. We provide continuous check-ins, performance management, and guidance as your team grows.
Desk, tech, training coordination—your new team member is ready to hit the ground running from day one.
STEP 4
Ongoing Support
Our boutique approach means we're invested at every stage, from the first interaction to how we onboard, build, and manage your team.
TESTIMONIALS
Business Owners Love Heya
“Working with Heya has been an outstanding experience. I hired four remote employees through them, and every single one delivered excellent work. The team was reliable, skilled, and easy to integrate into our daily operations. Our point of contact at Heya was equally fantastic—responsive, supportive, and truly committed to our success. Highly recommend.”
SUNSHINE LIGHTING, BROOKLYN
Partnering with Heya has had a significant positive impact on my workflows and overall productivity. My virtual assistant is consistently reliable, responsive, and proactive, which has greatly reduced the stress and pressure of managing my daily tasks.
OMNI INSURANCE, PENNSILVANIA
Working with Heya has been incredible. Their guidance, direction and support have been exceptional. What started as a short-term project has now grown into a full-time graphic design and brand strategy team of three
MOISHE’S, JOHANNESBURG